As Charles Darwin said, ‘those species that adapt best to their changing environment have the best chance of surviving’. Recent months have shown how much this applies to business.
For sure, few companies were sufficiently digitally-enabled to handle their entire operations – and customer base – switching to remote working overnight.
Decisions that hugely affected company culture were being made instantly, and clearly, an innovative approach to strategy, technology and services was needed in the face of irreversible changes to working norms and customer expectations.
We asked. “What did businesses need to do now to build resilience into their IT infrastructure, manage on-going uncertainties and ultimately, gain competitive advantage by getting ahead of the digital curve?
The answer … focus on the benefits of enforced rapid digital transformation and build on this to achieve a truly agile IT technology platform – using technology largely already available.
Just as important, recognise that this represents a huge cultural shift for many staff, and support is needed to make new digital ways of working second nature.
Here’s an example; one company’s in-person operational model was completely upended by the pandemic. Yet, by developing an innovative accelerated digital strategy, the 100-strong client services team was able replace face-to-face meetings with video-conferencing technology, saving time and significant travel costs.
Staff engagement with the new technology was crucial. After the initial rollout, internal ‘Digital Champions’ were trained by Epoq IT to successfully act as first line supporters and advocates for the wider team.
In another case, we were able to help an international company streamline and digitise many of their processes, introducing technology, including Microsoft SharePoint, to solve pressing data-sharing and collaboration dilemmas, while yielding a smart, resilient digital platform for the future.
Let’s summarise with the slightly adapted thoughts of John F Kennedy, “Change is the law of life and those who look only to the past or present are certain to miss the (digital) future.”