This client had decided to outsource their payroll processing on the basis that managing it in-house was just not financially viable. At first they thought all providers were the same and chose a company a provider based primarily on price without exploring technical knowledge, expertise and client support. They quickly discovered however that this provider was unable to deliver the level of service they needed for their business and support needed for their employees.
An exploratory conversation with Paycheck Plus helped this client realise that they could get better service for the outsource fees that they were paying. Paycheck Plus assigned a dedicated account manager and set about working with the Financial Controller to ensure that payroll and allowances were set up to ensure maximum tax efficiency. They talked to the employer to understand the reports and information required and tailored payroll reports to suit those needs.
They also cross checked past payroll for accuracy and to ensure that the client returns were compliant with taxation and legal requirements. The Paycheck Plus Employee Assist Helpline was made available to employees of the company to ensure that any questions they had regarding payslips or taxation could be answered swiftly, professionally and in confidence. These enhanced service levels are delivered as part of the Fully Managed Payroll Service available to all Paycheck Plus clients.
Talk to us today about how we can deliver superior service and support levels for your business at exceptionally competitive prices.